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Video: Explore Better Decisions with AI at FICO World 2019
What innovations in AI and advanced analytics can propel your digital transformation? This is the theme of FICO’s major global conference, FICO World 2019, November 4-7 in New York. With more than 90...
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Telecoms Leverage Omni-channel Collections to Reduce Churn and Improve the...
Telecoms today face many challenges, including high roll rates and expensive high-touch contact strategies. A key challenge is to more effectively communicate with customers. A growing number of...
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3 in 5 APAC Banks Do Not Have Full Digital Account Opening
A recent survey by analytics software firm FICO has revealed that three in five (60%) banks in Asia Pacific have yet to offer a full digital account opening process for new customers, despite recent...
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What Is Telecom Subscription Fraud?
Fraud is a serious concern for the communications industry, with proceeds and services used by organised crime and terrorist networks. Whilst reliable statistics are difficult to come by, industry...
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Cybersecurity: How to Protect Yourself Online (Video)
Want to protect yourself online - and protect your family - from data compromise and identity theft? FICO's Doug Clare, vice president for cybersecurity solutions, offers some advice in this...
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Got Enough Fraud… Models That Is?
When designing a strategy for detecting and preventing fraud, everyone always comes to the same conclusion—there is no silver bullet. There are simply too many variables, and too much change in...
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Cyber Scores: What Do They Mean?
It’s a great question, and needs to be asked. Cyber scores and ratings have been around for some time now, gaining steady momentum over the last five years. That said, the market for security risk...
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SPDB Credit Card Centre Automates Early Collections
Shanghai Pudong Development Bank (SPDB) Credit Card Centre (CCC), one of the leading credit card issuers in China with more than 40 million cards issued, has used FICO® Customer Communication Services...
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New Challenges for Strong Customer Authentication
Last month I presented at the PSD2 Strong Customer Authentication Summit in London on the challenges of making sure that every customer has a compliant route to authentication. Two days later, the EBA...
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Account Takeover Fraud in Telecom – 4 Things to Watch
My last post introduced the topic of subscription fraud in telecommunications. Here, I will broaden the focus to include account takeover fraud. As CSPs have looked to introduce additional controls and...
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